602-260 Hearst Way
Kanata, ON K2L 3H1
(613) 591-1638

Emergency Info

What to Do in Case of Emergency

During the course of treatment, it is not unusual for a problem (loose band, broken wire, lost brace, etc.) to occur.  We will make every effort to attend to the problem as quickly as possible.  We generally schedule emergency visits late morning or early afternoon.  If such a problem occurs, try placing orthodontic wax over the sharp area and then call our office to alert us of the problem.  Please do not just stop by our office expecting to be seen without calling us first.  Every emergency visit requires a scheduled appointment time.

Loose Brackets or Bands

Call our office immediately for advice if a bracket or wire is loosened. The bracket may need to be re-fitted as soon as possible. You may have a situation that requires cutting a wire or sliding a bracket off a wire at night or over the weekend. If you need to cut a wire in case of emergency, you may use fingernail clippers that have been washed and sterilized in alcohol. Please call our office the next business day, so that we may schedule an appointment for you.

Wire Irritations

Sometimes discomfort caused by a wire on your braces can be resolved by moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or scissors that have been washed and sterilized in alcohol. If you cannot resolve the wire irritation, call our office for an appointment.

Lost Separators

Most patients lose a separator during their treatment. Do not worry about losing a separator, but call our office to see if it needs to be replaced.

Discomfort with Orthodontic Treatment

During the first week after your braces are in place and routine adjustments are complete, you will likely feel some pain, soreness or discomfort. You may take acetaminophen or other non-aspirin pain relievers while you adjust to your new braces. A warm wash cloth or heating pad may reduce the soreness in your jaws.